FAQs
Frequently Asked Questions About ProsperityEHR

General Questions
What is ProsperityEHR?
ProsperityEHR is a comprehensive, cloud-based Electronic Health Record (EHR) platform designed specifically for behavioral health practices. It streamlines clinical workflows, enhances patient engagement, and optimizes revenue cycle management, enabling providers to deliver exceptional mental health care.
Who can benefit from using ProsperityEHR?
ProsperityEHR is tailored for various behavioral health practice care delivery settings and focuses, including:
- Multidisciplinary Psychotherapy & Medication Management
- Substance Use Treatment
- Intensive Outpatient Programs (IOP)
- Psychiatry & Psychiatric Group Practices
- Ketamine-Assisted Therapy Providers
- TMS (Transcranial Magnetic Stimulation) Clinics
Features and Functionality
What clinical tools does ProsperityEHR offer?
ProsperityEHR provides standard, best-practice-based note templates that are customizable, time-saving documentation tools like saved phrases and one-click macros, robust treatment planning including Wiley content, and seamless integration with scheduling and billing features to ensure a complete workflow.
How does ProsperityEHR support patient engagement?
ProsperityEHR simplifies the onboarding experience with digital tools, including digital intake and automated reminders, electronic document signing, and integrated workflows for review before and during sessions.
Can ProsperityEHR integrate with other systems?
Yes, ProsperityEHR is designed with an AI-ready architecture that allows seamless integration with various systems, enhancing interoperability and ensuring that providers have access to comprehensive patient information.
Implementation and Support
What support does ProsperityEHR offer during implementation?
ProsperityEHR provides robust support before, during, and after implementation, ensuring a smooth transition and ongoing assistance to minimize administrative burdens and enhance user experience.
Is training provided for new users?
Yes, ProsperityEHR offers comprehensive training for new users to ensure they are comfortable and proficient with the system's features and functionalities.
Security and Compliance
How does ProsperityEHR ensure data security?
ProsperityEHR employs robust security measures, including data encryption, regular security audits, and compliance with HIPAA regulations to protect patient information.
Is ProsperityEHR compliant with industry regulations?
Yes, ProsperityEHR is designed to comply with all relevant industry regulations, including HIPAA, to ensure the confidentiality and security of patient data.
Technical Requirements
What are the system requirements for ProsperityEHR?
ProsperityEHR is a cloud-based platform accessible via web browsers, requiring a stable internet connection and a compatible device such as a desktop, laptop, or tablet.
Does ProsperityEHR offer mobile access?
Yes, ProsperityEHR is accessible on mobile devices, allowing providers to manage patient care on-the-go.
Pricing and Licensing
Pricing and Licensing
ProsperityEHR offers flexible pricing plans tailored to the needs and sizes of different practices. For detailed pricing information, please contact our sales team.
Are there any additional fees for updates or support?
ProsperityEHR provides regular updates and customer support. For specifics regarding any additional fees, please refer to your service agreement or contact our support team.
Getting Started
How can I schedule a demo of ProsperityEHR?
To schedule a personalized demo, fill out the form on our website https://www.prosperityehr.com/demo/
What is the process for transitioning from another EHR system to ProsperityEHR?
ProsperityEHR offers data migration services and dedicated support to ensure a smooth transition from your current EHR system. Our team will work closely with you to manage the migration process efficiently.
Who We Serve
What types of behavioral health practices does ProsperityEHR support?
ProsperityEHR is built for a wide range of mental and behavioral health care providers, including multidisciplinary practices, substance use treatment centers, IOP programs, psychiatric clinics, and providers offering innovative treatments like ketamine-assisted therapy and TMS.
Do you support multidisciplinary behavioral health practices?
Yes. ProsperityEHR is designed to support integrated care teams providing psychotherapy, medication management, and other services. It includes customizable note templates, streamlined workflows, and built-in e-prescribing to support collaboration and efficiency.
Is ProsperityEHR a good fit for substance use treatment programs?
Absolutely. ProsperityEHR was built in collaboration with substance use providers. It includes flexible treatment planning, progress note templates, integrated lab ordering and results, and support for regulatory documentation.
Can ProsperityEHR be used for Intensive Outpatient Programs (IOP)?
Yes. ProsperityEHR is ideal for IOPs and PHPs. It offers tools for easy onboarding, tracking attendance, documenting group and individual sessions, and measuring outcomes over time—all in one place.
Does ProsperityEHR work for psychiatric clinics and providers?
Definitely. Psychiatric providers benefit from ProsperityEHR’s support for high-volume medication management, integrated e-prescribing, and efficient, templated clinical documentation.
Do you support practices that offer ketamine-assisted therapy and TMS treatment?
Yes! ProsperityEHR is designed to support innovative mental health treatments, including ketamine-assisted therapy, Spravato (esketamine) administration, and Transcranial Magnetic Stimulation (TMS). Our flexible documentation tools, scheduling, and billing workflows can be tailored to meet the unique clinical and compliance needs of these services.
Is ProsperityEHR designed to support group therapy programs?
Yes. ProsperityEHR makes group therapy documentation simple and efficient. Clinicians can document for multiple clients at once while capturing individualized notes, interventions, and outcomes. Our system supports recurring group scheduling, attendance tracking, and seamless integration with billing workflows.
Can ProsperityEHR be used in school-based or community care settings?
Absolutely. ProsperityEHR supports care models that extend beyond the traditional clinic—including school-based programs, mobile crisis teams, and community partnerships. With flexible workflows, mobile-ready tools, and role-based access, your team can deliver care wherever it’s needed most.
Can ProsperityEHR support hybrid or virtual-first behavioral health practices?
Yes. ProsperityEHR is designed with telehealth and hybrid care in mind. Our platform includes integrated video sessions, digital intake forms, remote document signing, and secure messaging—helping you deliver high-quality care from anywhere.
Features and Functionality
What clinical documentation tools does ProsperityEHR offer
ProsperityEHR includes customizable, best-practice note templates, one-click macros, and saved phrases to streamline documentation. Providers can quickly access patient histories, write session notes, and complete treatment plans with ease—reducing time spent charting.
Does ProsperityEHR support medication management and e-prescribing?
Yes. ProsperityEHR integrates with DrFirst for seamless e-prescribing, including support for controlled substances. Providers can manage medications directly within the patient chart and access medication histories and alerts for safer prescribing.
Can ProsperityEHR simplify treatment planning?
Absolutely. Our platform includes robust treatment planning tools, featuring Wiley content for evidence-based care. You can set measurable goals, track progress, and automate treatment plan reviews—keeping care plans aligned and outcomes-driven.
How does ProsperityEHR help with patient onboarding and engagement?
ProsperityEHR streamlines onboarding with digital intake forms, appointment reminders, and e-signature capabilities. Patients can complete forms online before visits, and clinicians can review information in real time—reducing no-shows and administrative burden.
Is ProsperityEHR equipped for telehealth and remote care?
Yes. ProsperityEHR supports integrated telehealth sessions, digital communication, and patient access from anywhere—making it ideal for hybrid and virtual-first behavioral health practices.
How does ProsperityEHR support scheduling and practice operations?
The platform includes a consolidated calendar view, real-time patient information, automated task management, and in-session workflows. Admins and clinicians can manage their day, follow up on tasks, and prevent missed steps with intuitive tools.
What tools does ProsperityEHR offer for revenue cycle management?
ProsperityEHR automates key revenue cycle processes, including code capture, eligibility checks, and billing workflows. When you sign a note, it triggers billing with built-in documentation checks to support clean claims and timely reimbursement.
Can I track performance and outcomes with ProsperityEHR?
Yes. ProsperityEHR offers embedded analytics dashboards for clinical, operational, and financial metrics. Use self-service reports to uncover trends, monitor compliance, and inform strategic decisions.